This return policy outlines the conditions and procedures for returning outboard engines, parts, and accessories purchased through this website. By placing an order, customers agree to the terms described below. These guidelines are designed to ensure transparency, fairness, and proper inspection of all returned items, especially products that require technical evaluation such as engines and electrical components.
Eligibility for Returns
Returns are accepted within a defined period after delivery, provided the item meets all eligibility criteria. To qualify for a return, the product must be in unused, uninstalled, and unaltered condition. Items must be returned with all original packaging, manuals, accessories, mounting hardware, seals, and protective materials. Any item that shows signs of installation, usage, tampering, or modification will not be eligible for return.
Conditions for Returning Outboard Engines
Outboard engines, whether new, used, or refurbished, must undergo a thorough inspection before any refund or replacement is approved. Engines must not have been run, mounted, connected to fuel or electrical systems, or exposed to water. Fluids such as oil or fuel must not have been added. Engines returned with signs of use, operational wear, or damage will not be accepted. Engines that arrive with missing components or altered serial numbers will also be rejected.
Conditions for Returning Parts and Accessories
Parts, accessories, and components must be returned in brand-new condition unless the return is due to an incorrect shipment or a confirmed defect. Electrical parts—including ignition components, wiring systems, sensors, CDIs, ECUs, and alternator parts—are not eligible for return once installed or connected, due to the risk of damage from improper handling or testing. Items showing tool marks, scratches, or installation residue are considered used and will not be approved for return.
Defective or Incorrect Items
If an item arrives defective or different from what was ordered, it may be eligible for a return or replacement after inspection. In such cases, the customer must provide clear proof of the issue, including photos or videos of the product and packaging. If the returned item is confirmed to be defective or incorrect, the cost of return shipping may be waived or reimbursed.
Return Shipping Responsibility
Unless the return is due to a confirmed defect or an incorrect shipment, customers are responsible for all return shipping costs. Items must be packaged securely to prevent damage during transit. Products damaged due to inadequate packaging will not be eligible for a refund or replacement. Customers are encouraged to use a reliable shipping method with tracking and insurance, as lost or damaged return shipments cannot be credited.
Inspection and Processing
All returned items undergo a detailed inspection to verify condition, authenticity, and compliance with return requirements. This inspection includes verification of serial numbers, evaluation of mechanical and electrical condition, and confirmation that the product has not been used or altered. The approval or rejection of a return is based solely on the outcome of this inspection. Processing times may vary depending on product type and workload, but every effort will be made to handle returns promptly.
Refunds and Replacements
If a return is approved, refunds are issued through the original payment method. Refund processing times depend on the payment provider. Replacements are provided only if the exact item or an equivalent product is available. If a replacement is requested but unavailable, a refund will be issued instead. Shipping fees and other service charges may be non-refundable unless the return resulted from an error on the seller’s side.
Non-Returnable Items
Certain items cannot be returned under any circumstances. These include:
• Electrical components that have been installed, tested, or connected
• Engines that show signs of running, mounting, or tampering
• Items sold as clearance, final sale, or non-returnable
• Products customized or modified per customer request
• Items damaged due to improper handling or installation
Final Notes
This return policy is intended to protect both the customer and the seller by ensuring that all returns are handled consistently and fairly. Customers are encouraged to verify compatibility, ask questions, and review product details carefully before completing a purchase. If clarification is needed regarding return eligibility, customers should reach out for assistance before attempting to return any item.
